Sony apologises as PlayStation Vita complaints rise
Sony has issued an apology and software update after a barrage of complaints about its new handheld console.
         The PlayStation Vita went on sale in Japan at the weekend. Users have described unresponsive touchscreens, crashes and freezes.
         Glitches in new consoles are not unusual, but experts have  been surprised by the number of related postings sent to Twitter and  YouTube.
         Local reports suggest over 300,000 devices were sold over two days.
         The console boasts a gyroscope, accelerometer and electronic  compass beneath its 5in (12.7cm) OLED touchscreen as well as front and  rear mounted cameras.
         However, complaints of technical issues have threatened to take the shine off the launch, prompting the company to issue a statement on its PlayStation site.
         "Currently, our information centre regarding PlayStation Vita  as well as our usual customer service centre are receiving many  enquiries. We apologies if your phone isn't connected straight away," it  said.
         "Some issues regarding PlayStation Vita can be addressed by  simple procedures at home," it added, going on to provide a list of  questions and answers to tackle problems including the console refusing  to start-up.
         In addition the firm has released a firmware update that  users must install if they wish to be able to continue going online with  the device.
         Experts said that other manufacturers had bounced back after facing similar early setbacks.
         "One of the biggest problems Microsoft faced with its early  Xbox 360 consoles were 'Red Ring of Death' failures - but the company  overcame them and the system is now one of the best-selling in the  world," said Christopher Dring from MCV, a video games industry  magazine.
   Sales survey        Japanese publisher Enterbrain suggests 321,400 devices were  sold over the handheld's first two days on sale. Sony has yet to release  official figures.
   
      The PlayStation Vita will miss the festive shopping season in the US and Europe   If the estimate proves accurate it would fall short of Nintendo's 371,000 3DS tally during its launch weekend in February.
         However, analysts noted that Sony had to contend with cold weather conditions which may have put off some shoppers. 
         They also highlighted the fact that Nintendo's sales had slumped a few weeks after the 3DS went on sale.
         Sony hopes to avoid that fate by releasing its device  alongside a strong line-up of 24 titles. These include the latest  addition to the Unchartered series and a new version of LittleBigPlanet.
         A spokesman for Sony said there would be 33 games by the time  it puts the two models of the device on sale in the UK in February. One  will connect to the internet via 3G and wi-fi, the other just through  wi-fi. 
         "We are incredibly pleased with the success of the Japanese  launch of PlayStation Vita in which all pre-orders were immediately sold  out and that enthusiasm has continued since launch with sales well on  track," said David Wilson, head of PR, UK at Sony Computer Entertainment  Europe.
         "We are confident we will continue to accelerate the momentum as we approach the European launch on February 22nd."
         The handhelds will be released in the US, Canada and Latin  America at the same point. Although they will miss out on this year's  Christmas shopping season, experts said Sony might benefit from the  staggered roll-out.
         "I don't think Sony would like to describe Japan as a  test-run, but it does give them an opportunity to fix problems with the  consoles," said Mr Dring.
         "That should be reassuring to people in the UK and Europe thinking of buying the devices."

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Near-field communication (NFC) technology is revolutionizing the mobile commerce sector, allowing consumers to ditch their wallets and instead swipe their smartphones at checkout. 





